Frequently Asked Questions
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Browse our products, add the items you would like to your cart, and proceed to checkout. Follow the instructions to enter your shipping and payment information and complete your order.
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We accept the payment methods available at checkout. All available options will be displayed before you complete your purchase.
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Truelee Food offers a selection of Asian food products and ingredients sourced from trusted suppliers and brands.
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Product ingredients, nutrition facts, and allergen information are provided on the product packaging whenever applicable. If you have a specific allergy or dietary concern, please review the product label carefully before consuming.
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If something is missing from your order, please contact us with your order number and the details of the missing item. We will review the order and help resolve the issue.
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Product ingredients, nutrition facts, and allergen information are provided on the product packaging whenever applicable. If you have a specific allergy or dietary concern, please review the product label carefully before consuming.
Shipping & Return Terms
Unless otherwise stated on the TrueLee Food website, eligible food items may be returned within 7 days of purchase, provided that all of the following conditions are met:
The package is unopened.
The package is not damaged.
The product remains in its original packaging.
The package shows no signs of tampering.
The product is more than 30 days from its expiration date at the time the return is requested.
Approved returns under these conditions may receive a refund of up to 100% of the original purchase price. Refunds will be issued through the original payment method used to purchase the item.
Please note: Any applicable shipping and restocking fees will be evaluated on a case-by-case basis through the customer service ticket process.
Damaged Upon Purchase
If a package arrives or is received already damaged at the time of purchase, the purchaser may be eligible for a full refund of the purchase price, provided that an appropriate receipt is provided.
Refund Processing
Once a refund has been approved and processed, refunded funds may take up to 7 business days to appear through the original payment method.
Shipping
Shipping availability, costs, and delivery times may vary depending on the order, destination, and products purchased. Applicable shipping charges will be provided during the ordering process.
For questions regarding shipping, damaged items, returns, or refunds, please contact:
When contacting us regarding an order issue, please include your order information and appropriate receipt so our team can review your case and assist you as quickly as possible.